Having a Difficult Conversation for Managers

This course helps managers prepare for difficult conversations, open them directly and calmly, handle emotions and close them with a clear agreement.

Duration: 20 minutes
Format: Interactive
Format: SCORM-AICC-Video
Language: Turkish
Updated: 2026
Content Partner: Digitallica

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Having a Difficult Conversation for Managers

About the course

See the cost of postponed conversations; learn how to prepare for a difficult conversation, how to open it directly and calmly, how to handle emotions and how to close the conversation with a clear agreement.

Course objective: Hold difficult conversations kindly and clearly, without putting them off, while respecting the person and without losing the message.

By the end of this course, you will be able to:

Prepare for a difficult conversation by considering its purpose, the facts, the other person’s view, your own feelings, and the time and place.
Open the conversation with a direct and calm sentence, and separate observation from interpretation.
Respond to different emotional reactions and close the conversation with a clear agreement and a follow-up plan.

The course consists of 5 animated chapters, 5 interactive exercises and an 8-question assessment. The exercises at the end of each chapter reinforce what you have learned in real work situations.

Who this course is for

Newly appointed managers leading a team for the first time, middle managers and high-potential talent in the management pipeline. Some topics are also suitable for senior management.

Why it matters

One of the most decisive factors in employees’ decisions to leave is their relationship with their direct manager. Organizations usually promote managers based on technical success, but managing is a separate competency and does not develop on its own unless it is taught. This category fills exactly that gap.

Format and delivery

SCORM-AICC-Video delivery, ready to upload to any learning management system that supports these standards
Runs in your existing LMS — no need to switch platforms
Desktop, tablet and mobile — fully responsive
Pick up where you left off with completion tracking
No LMS of your own? Publish via Oriento instead

Frequently asked questions

Can we publish this course on our own system?

Yes. The course is delivered as SCORM-AICC-Video and uploads to any learning management system that supports these standards. There’s no need to change your existing infrastructure.

Can you adapt the content to our organization?

Catalog courses are off-the-shelf content. If you need a program built around your own scenarios, brand and processes, our Custom Content Design service has you covered.

How often is the course updated?

This course was last updated in 2026. Catalog content is reviewed regularly to reflect changes in regulations and practice.

How many users can it be licensed for?

Licensing depends on the number of users and the term. Tell us what you need and we’ll put together the right package.

Can a program be designed for newly appointed managers?

Yes. The topics in this category can be assigned one by one or designed as a manager development journey that progresses in a specific order. Let us know your needs and we will work out the sequence together.

More courses in this category

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Try this course with your team

We’ll open demo access so you can review the content with your own team, then discuss licensing for the full catalog or the titles you choose.

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