Dealing with Conflict

Teaches how to manage disagreements while protecting relationships: recognize types of conflict, stay calm and hold a four-step resolution conversation.

Duration: 20 minutes
Format: Animation
Format: SCORM-AICC-Video
Language: Turkish
Updated: 2026
Content Partner: Digitallica

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About the course

Disagreements are a natural part of working life. Learn how to recognize the types of conflict, choose the right response for the situation, stay calm when tensions rise, listen for the needs behind positions and hold a resolution conversation in four steps.

Course objective: To manage disagreements with coworkers in a way that protects relationships and moves the work forward.

By the end of this course, you will be able to:

Distinguish task conflict from relationship conflict and explain when each of the five conflict responses works.
Pause in moments of tension and speak using “I” statements.
Build a four-step resolution conversation by listening for the needs behind positions.

The course consists of 5 animated chapters, 5 interactive exercises and an 8-question assessment. Exercises at the end of each chapter reinforce what you have learned through real work situations.

Who this course is for

Anyone who works within a team or across teams, especially roles in regular contact with customers, suppliers or other departments. Also suitable for non-managerial employees.

Why it matters

A large share of delays and rework in organizations stems not from a technical error but from a misunderstood request. Habits such as being unable to give feedback, putting off conflict and making vague requests create an invisible cost. A shared communication language directly reduces that cost.

Format and delivery

SCORM-AICC-Video delivery, ready to upload to any learning management system that supports these standards
Runs in your existing LMS — no need to switch platforms
Desktop, tablet and mobile — fully responsive
Pick up where you left off with completion tracking
No LMS of your own? Publish via Oriento instead

Frequently asked questions

Can we publish this course on our own system?

Yes. The course is delivered as SCORM-AICC-Video and uploads to any learning management system that supports these standards. There’s no need to change your existing infrastructure.

Can you adapt the content to our organization?

Catalog courses are off-the-shelf content. If you need a program built around your own scenarios, brand and processes, our Custom Content Design service has you covered.

How often is the course updated?

This course was last updated in 2026. Catalog content is reviewed regularly to reflect changes in regulations and practice.

How many users can it be licensed for?

Licensing depends on the number of users and the term. Tell us what you need and we’ll put together the right package.

Does this content also apply to remote and hybrid teams?

Yes. In settings with less face-to-face communication, clarity in written communication becomes even more critical; the topics in this category cover that need as well.

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Try this course with your team

We’ll open demo access so you can review the content with your own team, then discuss licensing for the full catalog or the titles you choose.

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