Why does a team that looks perfect on paper fail? Through the story of Deniz’s team, learn what trust is, how psychological safety is built, which behaviors build trust and which destroy it, and how damaged trust can be repaired.
Course objective: To build a trust-based working environment where people on the team can freely share what they know, their mistakes and their ideas.
By the end of this course, you will be able to:
- Explain the components of trust and the impact of psychological safety on team performance.
- Apply the leadership steps that build psychological safety and the everyday behaviors that strengthen trust.
- Recognize behaviors that destroy trust and repair damaged trust in four steps.
The course consists of 6 animated chapters, 5 interactive exercises and a 10-question assessment. The chapters follow the story of Deniz’s team. Exercises at the end of each chapter reinforce what you have learned through real work situations.

