When information technology services are delivered across different teams and suppliers, responsibilities and service expectations need to be managed through a common system. The course introduces the purpose of the service management system under ISO 20000-1, the relationships between processes and the basic approach to monitoring performance. It ensures that risk, responsibility, service continuity and improvement are addressed as a whole. With this course, organizations can build shared awareness of the standard and establish a consistent conceptual foundation for teams that will evaluate service management practices.
ISO 20000-1 Information Technology Service Management System
This ISO 20000-1 course explains the core approach of an IT service management system in the context of service quality, accountability and continual improvement.
- Duration
- 20 minutes
- Format
- Interactive
- Format
- SCORM-AICC-Video
- Language
- Turkish
- Updated
- 2026
- Content Partner
- Digitallica
About the course
Who this course is for
All employees within the scope of the quality management system, especially organizations that need to bring everyone to the same level of awareness before an audit, and internal auditor candidates.
Why it matters
One of the most common nonconformities in management system certification is a procedure that exists on paper but is not known on the ground. Making the logic of the standard understandable at the employee level is as important a part of audit preparation as preparing documents.
Format and delivery
- SCORM-AICC-Video delivery, ready to upload to any learning management system that supports these standards
- Runs in your existing LMS — no need to switch platforms
- Desktop, tablet and mobile — fully responsive
- Pick up where you left off with completion tracking
- No LMS of your own? Publish via Oriento instead
Frequently asked questions
Can we publish this course on our own system?
Yes. The course is delivered as SCORM-AICC-Video and uploads to any learning management system that supports these standards. There’s no need to change your existing infrastructure.
Can you adapt the content to our organization?
Catalog courses are off-the-shelf content. If you need a program built around your own scenarios, brand and processes, our Custom Content Design service has you covered.
How often is the course updated?
This course was last updated in 2026. Catalog content is reviewed regularly to reflect changes in regulations and practice.
How many users can it be licensed for?
Licensing depends on the number of users and the term. Tell us what you need and we’ll put together the right package.
Can we assign it to all employees at short notice before an audit?
Yes. Once the content is uploaded to your learning management system (LMS), it can be assigned in bulk, and completion records can be presented as evidence in the audit.
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Try this course with your team
We’ll open demo access so you can review the content with your own team, then discuss licensing for the full catalog or the titles you choose.