Giving Difficult Feedback

Teaches you to prepare for difficult feedback, use the situation–behavior–impact model, handle tough reactions and end with a clear action plan.

Duration: 18 minutes
Format: Interactive
Format: SCORM-AICC-Video
Language: Turkish
Updated: 2026
Content Partner: Digitallica

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About the course

Putting off difficult feedback only makes the problem bigger. Learn how to prepare for the conversation, structure your message with the situation–behavior–impact model, handle difficult reactions and end the conversation with an action plan.

Course objective: To give difficult feedback without damaging the relationship, focusing on behavior in a way that supports change.

By the end of this course, you will be able to:

Prepare for difficult feedback with a clear purpose, concrete observations and the right time and setting.
Give clear, non-judgmental feedback using the situation–behavior–impact model and turn the conversation into a dialogue.
Handle defensiveness, silence and emotional reactions, and close the conversation with a shared action plan and follow-up.

The course consists of 6 animated chapters, 5 interactive exercises and a 10-question assessment. Exercises at the end of each chapter reinforce what you have learned through real work situations.

Who this course is for

Anyone who works within a team or across teams, especially roles in regular contact with customers, suppliers or other departments. Also suitable for non-managerial employees.

Why it matters

A large share of delays and rework in organizations stems not from a technical error but from a misunderstood request. Habits such as being unable to give feedback, putting off conflict and making vague requests create an invisible cost. A shared communication language directly reduces that cost.

Format and delivery

SCORM-AICC-Video delivery, ready to upload to any learning management system that supports these standards
Runs in your existing LMS — no need to switch platforms
Desktop, tablet and mobile — fully responsive
Pick up where you left off with completion tracking
No LMS of your own? Publish via Oriento instead

Frequently asked questions

Can we publish this course on our own system?

Yes. The course is delivered as SCORM-AICC-Video and uploads to any learning management system that supports these standards. There’s no need to change your existing infrastructure.

Can you adapt the content to our organization?

Catalog courses are off-the-shelf content. If you need a program built around your own scenarios, brand and processes, our Custom Content Design service has you covered.

How often is the course updated?

This course was last updated in 2026. Catalog content is reviewed regularly to reflect changes in regulations and practice.

How many users can it be licensed for?

Licensing depends on the number of users and the term. Tell us what you need and we’ll put together the right package.

Does this content also apply to remote and hybrid teams?

Yes. In settings with less face-to-face communication, clarity in written communication becomes even more critical; the topics in this category cover that need as well.

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Try this course with your team

We’ll open demo access so you can review the content with your own team, then discuss licensing for the full catalog or the titles you choose.

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