Preparing your reply while the other person is still speaking can make you miss the difference between the words you hear and the real message. This course concentrates on attentive listening, asking clarifying questions and checking your understanding by reflecting feelings and needs. Instead of offering a solution right away or putting their own experience at the center, employees can leave the other person room to think. This approach supports trust when working with different viewpoints and helps build relationship-based influence that does not depend on job title.
Building Empathy and Expanding Your Influence Through Listening
Empathic listening makes it easier to understand the needs and perspectives behind what is said, building trust and expanding your constructive influence.
- Duration
- 20 minutes
- Format
- Interactive
- Format
- SCORM-AICC-Video
- Language
- Turkish
- Updated
- 2025
- Content Partner
- Digitallica
About the course
Who this course is for
Anyone who works within a team or across teams, especially roles in regular contact with customers, suppliers or other departments. Also suitable for non-managerial employees.
Why it matters
A large share of delays and rework in organizations stems not from a technical error but from a misunderstood request. Habits such as being unable to give feedback, putting off conflict and making vague requests create an invisible cost. A shared communication language directly reduces that cost.
Format and delivery
- SCORM-AICC-Video delivery, ready to upload to any learning management system that supports these standards
- Runs in your existing LMS — no need to switch platforms
- Desktop, tablet and mobile — fully responsive
- Pick up where you left off with completion tracking
- No LMS of your own? Publish via Oriento instead
Frequently asked questions
Can we publish this course on our own system?
Yes. The course is delivered as SCORM-AICC-Video and uploads to any learning management system that supports these standards. There’s no need to change your existing infrastructure.
Can you adapt the content to our organization?
Catalog courses are off-the-shelf content. If you need a program built around your own scenarios, brand and processes, our Custom Content Design service has you covered.
How often is the course updated?
This course was last updated in 2025. Catalog content is reviewed regularly to reflect changes in regulations and practice.
How many users can it be licensed for?
Licensing depends on the number of users and the term. Tell us what you need and we’ll put together the right package.
Does this content also apply to remote and hybrid teams?
Yes. In settings with less face-to-face communication, clarity in written communication becomes even more critical; the topics in this category cover that need as well.
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Try this course with your team
We’ll open demo access so you can review the content with your own team, then discuss licensing for the full catalog or the titles you choose.