Why do results still fall short even when everyone does their own job well? Learn how to clarify shared goals and roles, build trust through small actions, choose the right communication channel, keep disagreements about ideas and build bridges between departments.
Course objective: To work with trust and productivity around a shared goal, both within the team and across departments.
By the end of this course, you will be able to:
- Clarify the shared goal and define the Responsible, Accountable, Consulted and Informed roles.
- Recognize behaviors that strengthen trust, choose the right communication channel for each topic, and distinguish task conflict from relationship conflict.
- Plan cross-departmental collaboration step by step.
The course consists of 6 animated chapters, 5 interactive exercises and a 10-question assessment. Exercises at the end of each chapter reinforce what you have learned through real work situations.

